Terms and Conditions
IT SHOULD BE SAFE TO SHOP WITH US!
Here we have compiled information on, among other things, payment, delivery and right of withdrawal. Everything to make your purchase as easy, safe and smooth as possible. We are constantly working to develop our range with regard to quality, design and durability. Are you missing a product in our webshop or do you have an idea of how we can develop existing products? Then you are more than welcome to contact kontakt@dchange.se and we can take this with us for future products.
TERMS & CONDITIONS
This website www.dchange.se (“Website”) is operated by Dchange AB, VAT SE559150084701 (called Dchange / vi / vår / oss). These general terms and conditions apply to all use of the website and the web shop. Dchange reserves the right to change the terms over time. The current version of the Terms and Conditions are those available on the Website.
ABOUT DCHANGE.se
All content on the Website and the Web Shop, including designs, text, illustrations, photographs, logos, images and film, are the intellectual property rights of Changes or its content provider and all trademarks and / or company names mentioned, displayed or otherwise stated on the Website are their respective owner. The Website and the Web Shop and their contents may only be used for personal, non-commercial purposes.
Nothing contained on the Website or Webshop should be construed as implicitly, improperly or unauthorizedly, granting any license or right to use material appearing on the Website, except to the extent permitted by law, without our written consent or the written consent of a third party who may own the rights to the material displayed on the Website. The Webshop and its contents are provided on an “as is” basis without any warranty of any kind, either express or implied, including as to the suitability of a particular purpose and the operation or content of the Webshop. Dchange waives all warranties, express or implied, to the extent permitted by applicable law. Dchange disclaims all responsibility for any damages that arise due to the use or inability to use the Webshop.
SHOP ON DCHANGE.SE
BUY
When ordering over the Internet, a purchase agreement only applies when you have received an order confirmation from Dchange via e-mail. The confirmation takes place no later than 24 hours after the order is received. If you do not receive a confirmation, if something is wrong or if you want to change your order, please contact us.
To shop at dchange.se, you need to be 18 years old or have a parent’s consent.
At checkout, you get the choice to accept offers from us. You can change your mind at any time by following the link available in each email or text message.
Payment is made via Klarna or Pensopay and the following payment methods are offered:
– Get first. Pay later.
– Direct payment
– Pay by card
– Divide
To see complete terms and and any extra fees, read more on Klarna’s website.
PRICES
All prices stated on the website include Swedish VAT of 25%. Fees and taxes may be levied by the authorities of the recipient country depending on the laws of that country. Such fees shall be paid by the customer. Dchange cannot inform the customer about these fees as the customer is responsible for the administration and payment of such fees.
We reserve the right to update prices and promotional prices at any time.
CAMPAIGNS
When returning at least one item for multi-purchase campaigns (for example 2-for-1), the following applies:
– If you return the item / items you received on the purchase, no refund of money will be made.
– If you return one or more of the goods you paid for, your invoice will be corrected to the value of the products you keep.
If you have purchased an item that entitles you to a gift or discount on another item, then said gift / discounted item must be returned together with the item that entitled you to the gift or discount. If this is not followed and you choose to keep the said gift / discounted item, we will send out an invoice for the value of the product. When exchanging, a gift or discount can not be credited to another item, a gift or discount can not be transferred to another order.
If you choose to return parts of a campaign land, the discount no longer applies.
STOCK & GOODS
Stock balances are continuously updated on the website. Once you have gone to the checkout, your item will be reserved for 10 minutes. We reserve the right to make any balance errors. We can recall an item at any time if we deem it necessary.
Images on the website are for illustration purposes only. Be aware that the colors of items displayed on the website depend on several factors, such as your display settings. You will find a description of product details and what is included in the product on the product page.
DELIVERY
All prices are listed excluding shipping costs. The shipping cost is added to the price and paid by the customer. The shipping cost is announced when ordering.
WHAT IS DELIVERY TIME AND COST?
Our ambition is to send your order as soon as possible. If you place your order before 13.00 on a weekday, it will be sent from our warehouse the same day! Remember that the delivery time can be longer during periods of high sales and in connection with public holidays.
At checkout, you see exactly which prices and delivery methods apply to your particular order.
RETURNS
Our goal is for you to be completely satisfied with the product or products you buy from us. If you order from the website, you have the right to cancel your purchase, regardless of your reason, within 365 days of receiving the product. If you exercise your right of withdrawal, you must return the product to us.
You must ship the product without undue delay, and in any case no later than 365 days after receipt of your order. When goods are returned, the fee for shipping is SEK 49, but when changing size or color, shipping is free. Please note that all returned products must be in original condition for a full refund, including labels and boxes, etc. Also add your order confirmation and information about the change / return in the package back to us.
Lingerie returns do not apply if labels and any seals are removed.
In the event of a return, we will charge SEK 49 for in connection with a refund of your / your goods. When changing size or color, shipping is free.
Note that replacement only applies if you want to change to another color or size of the same model. When switching to another model, the case is handled as a return.
Please note that we reserve the right to final sale of desired goods in the event of an exchange.
If your new desired goods are out of stock, we will contact you via email and in the event of no response from the consumer within 3 days, we will credit your order and you are welcome to place a new order.
To make a return or a change.
The right of return does not apply to fully or partially used gift cards.
MISTAKE
Mistakes sometimes occur through the human factor or other errors, such as current price or product information. If a mistake occurs, we will of course do our best to try to correct it as soon as possible. We have extensive experience of satisfied customers ever since we started and this is something we always attach great importance to. All of us at Dchange strive for you to be really happy with your purchase.
PERSONAL INFORMATION & SECURITY
PERSONAL DATA
When you shop with us, you agree that Dchange stores and uses your information, we do this to be able to handle and deliver your order and to be able to let you as a customer take part in our news / offers in the form of newsletters. With the help of your personal information, we may check your credit status and your address. The information we collect is not in any public registers and is therefore not visible to other private individuals or companies. Under no circumstances will we sell or transfer your personal information to anyone else.
GDPR gives you the right to request extracts from the information registered about you.
If any information is misleading, incomplete or incorrect, we will of course correct it if / when you inform us. You can also request that the information about you be deleted.
SECURITY
Dchange performs serious and ambitious work with security and we continuously upgrade and update our systems to maintain this website to a safe place for our customers. Any attempt to use fake or stolen credit card information, gain access to another person’s purchase account or other criminal activity will be reported to the police authorities. We track IP addresses to be able to use them in criminal investigations and proceedings.
FORCE MAJEURE
If Dchange does not comply with its obligations under these Terms and Conditions due to unusual adverse circumstances beyond our control, Dchange can not be held liable. Examples of such could be war, civil war, revolution, riots, government action, strike, lockout, blockade, power outage, telephone or internet service, natural disasters or similar events.
DISPUTES
We do our best to make all our customers happy. We always try to satisfy you if something is wrong with your purchase. If there is something we can not solve, we recommend that you make a complaint to the General Complaints Board for an independent investigation. We proceed with all matters.
CUSTOMER SERVICE
If you have any questions, if something is wrong with your order or if you for any other reason want to contact us, our customer service will be happy to help you.