Terms and Conditions
General terms and Conditions
1.1 These Terms and conditions (the “terms”) apply when you as a consumer (the “customer”) place an order through www.dchange.se or www.dchange.eu.com and the associated pages, (the “website”). Agreement is concluded between you and the company Dchange AB, Organisation No.: 559150-0847. Detailed contact details and other information about us can be seen on the website. The terms are applicable only to customer who is a consumer and who makes orders through the website.
1.2 We are certified by Secure e-commerce and follow their rules and regulations for distance trading.
1.3 In order to order the website, the customer must be at least 18 years of age. According to Swedish law, we do not accept credit purchases to persons under the age of 18. We reserve the right to refuse or modify a customer’s order in individual cases (for example, if the customer has provided inaccurate personal data and/or has a credit history).
1.4 reserves the right to end sales and any image and typographical errors on the website, such as defects in product description or technical specification, incorrect prices and price adjustments (such as changes in prices from suppliers, Currency fluctuations) or incorrect information regarding if an item is in stock, continue with the order. All image information on the website should be viewed as illustrations only. Such illustrations cannot be guaranteed to reproduce the number of goods the customer obtains or the exact appearance, features or origin of the product. Wait for the customer’s approval of the corrected price before proceeding with the order. All image information on the website shall be exclusively viewed or its licensors. The information is protected by, among other things, intellectual property law and market law. This means that trademarks, trade names, product names, images and graphics, design, layout and information about goods, services and other content may not be copied or used without the prior written consent of the licensor. The information is protected by, among other things, intellectual property law and market law. This means that trademarks, trade names, product names, images and graphics, design, layout and information about goods, services and other content may not be copied or used without the written approval of Dchange AB.
2. Agreement and Ordering
2.2 A purchase agreement is concluded only when Dchange confirmed the customer’s order and the customer received the order confirmation from Dchange by e-mail. Dchange prompts the customer to save this order confirmation for any contacts with Dchanges customer service. The customer can withdraw his order until it is confirmed by Dchange. If the order is withdrawn, Dchange will refund any payments that the customer or its paid or credit card company has made regarding the order.
3. Customer data etc.
3.2 The customer undertakes to ensure that no one other than the customer can use the customer’s login information. The customer may not disclose the user name and password of any unauthorized and shall ensure that the document stating the user name and password is stored in such a way that unauthorized access to the information is not available to them. The customer must immediately notify Dchange if it is suspected that unauthorized access to the customer’s password is available. The customer is responsible for any purchases made with his or her login details if such notification has not been made.
3.3 If Dchange suspects that the customer is misusing his or her user account or login information or otherwise violates the terms, Dchange has the right to suspend the customer. We also have the right to assign new login details to the customer.
4. Prices, fees and payment
4.1 When ordering via the website, the prices stated on the website apply. Prices are quoted in Swedish kronor and are inclusive of VAT. Prices do not include payment and shipping charges, which are listed separately.
4.2 The customer may pay in the manner stated on the website. Read more about our payment methods and discounts on the website’s payment terms. Dchange has the right to charge the customer already in connection with the order, unless the invoice payment or other similar payment method is chosen by the customer and approved by Dchange. In case of invoice payment or partial payment, Dchange or its partners may make a credit report. In this case, you will be informed of this. We reserve the right not to always offer all payment methods, or to change the payment method if what the customer has chosen for any reason does not work at the time of purchase. Please note that any restrictions on payment options are set on the website.
5. Promotions and Sales
We may offer promotions on the website from time to time which may have more favourable conditions than those stated in these terms, such as Payment or extended right of withdrawal. These more favourable conditions apply as long as the promotion is active and for the specific items specified by Dchange in connection with the promotion. Dchange reserves the right to revoke such promotions at any time. Upon termination or revocation of a promotion, these Terms and conditions shall apply without modification. Offers on specific goods on the site are valid for a limited time and while stocks last.
6. Delivery and transport
6.1 Goods in stock are normally delivered within the number of working days specified on the website. Unless otherwise agreed (e.g. in connection with the booking of goods not in stock), delivery is made within 30 working days from the date of confirmation of the order in writing through the orders. More information about dchanges delivery of goods and terms of delivery can be found under terms of delivery.
6.2 The expected delivery time of the product is shown in the order confirmation, at the checkout and/or on the relevant product page on the website. Upon delivery delay, Dchange notifies you of this and continues to monitor the order. Unless specifically agreed otherwise and a delivery takes more than 30 business days and this does not depend on you as a customer, you have the right to cancel the purchase.
6.3 If packages are to be redeemed, customer shall do so within the time specified in the notification. Packages should normally be collected in person with valid identification and order number. The customer always receives an alert that shows where and when to download packages. Notification can be made by email, regular mail and if the customer has provided a mobile number, even by phone call or SMS. If the customer does not collect the package, Dchange has the right to charge the customer a fee of SEK 250 for reduced work and shipping charges. Please note that unredeemed packages do not fall under the right of withdrawal or free returns.
7.1 The purchase of goods on the website always applies to 14 days ‘ right of withdrawal in accordance with applicable consumer protection legislation. This means that the customer has the right to cancel their purchase by notifying us within 14 days of the customer or customer’s agent receiving the ordered item (withdrawal period).
7.2 The right of withdrawal does not apply to the following types of goods:
Goods with broken seals (for example, dietary supplements, cosmetic products, clothing, and similar products);
Goods that can quickly deteriorate or become too old (e.g. food supplements, health food and other foods);
Intimate products (such as underwear, swimwear, socks, pantyhose) can only be returned if the item is unused and if all the labels are still in use.
The right of withdrawal can only be applied to the whole set, we do not accept returns of selected parts.
7.3 By accepting the terms and conditions, the customer agrees that the right of withdrawal does not apply to digital content delivered in a manner other than on a physical medium.
7.4 In connection with an order for which the right of withdrawal does not apply, the customer receives clear information about this. If an order has been sealed, the customer must not break the seal if he wishes to exercise his right of withdrawal. The right to repent therefore ceases when the customer breaks the seal.
7.5 If the customer wishes to cancel the purchase, the customer must, before the withdrawal period expires, send a clear and clear notice to Dchange in the manner specified in the right of withdrawal, return & Exchange. The customer shall provide his name, address and other relevant information, such as: The order number, invoice number and name of the item in the message. If the above options on message do not want to be used by the customer, the customer can use the standard form for exercising the right of withdrawal that the consumer agency has developed (see www.konsumentverket.se). Packages that are not collected by agents do not fall under the right of withdrawal and we acknowledge the right to charge the customer 250 SEK in fee for reduced work and shipping charges.
7.6 In exercising the right of withdrawal, the customer pays the return shipping and is responsible for the condition of the goods after the customer has received the goods and during return shipping. The goods must be returned within 14 days from the date on which the exercise of the right of withdrawal was submitted to dchange. The goods must be sent well packaged, in good condition and in the original carton. Returns shall be made to dchange according to the methods and instructions stated on the website, you will find these under the right of withdrawal, return & Exchange.
7.7 Sometimes we can offer free returns for certain goods. If free returns are valid, it is shown on the relevant product page on the website.
7.8 When the customer regrets their purchase, we will refund the amount paid by the customer for the goods, including delivery costs. Exceptions apply to any additional delivery costs due to the customer choosing a different mode of delivery than the standard delivery provided by Dchange. When returning part of the order, the delivery cost is not refunded.
7.9 Dchange immediately pays back the amount, but at the latest within 14 days from the date Dchange received the customer’s notice of exercising the right of withdrawal. However, Dchange may wait for the refund until Dchange has received the item or the customer has shown that the item has been returned, for example. Through a submission receipt. The refund will be made to the customer via the payment option chosen by the customer, provided that nothing else is agreed or that there are obstacles to such reimbursement.
8.1 All products we sell at www.dchange.se and www.dchange.eu.com are approved for use in Sweden. All products sold by Dchange or our partners are only complementary to advice from your doctor and/or therapist and are not intended to in any way replace any medical examination, need medical treatment or diet.
8.2 The products on wwwdchange.se and www.dchange.eu.com should not be used as an alternative to a varied diet. The recommended daily dose indicated on the package should not be exceeded. Consider the importance of a versatile and balanced diet and a healthy lifestyle. If you are pregnant, nursing, suffering from a disease or are being treated with medicines, you should always contact your doctor before using the products at wwwdchange.se and www.dchange.eu.com
9. Products with special conditions
Please note that some products have “special conditions” on the product page. For such products, the specific terms and conditions set forth in this section apply.
You will be contacted by a shipping company to make up the delivery date and time after ordering the product with special conditions.
Delivery is made to the specified postal address (to the port if you reside in the apartment). If you live on an island with limited communication, the pick-up may need to take place at the nearest postal terminal, alternatively, if the carrier needs the assistance of a third party.
Free SHIPPING in Sweden if you exceed 599 SEK in your shopping cart, other countries 799 SEK. Which means that you will not be charged for the extra shipping. Please note that in case of a refund you will be charged for the shipping cost, up to 800 SEK depending on the product. In order for the return to be approved, the product must be packed in its unspoilt original packaging. If the packaging is damaged, a refund will not be accepted.
Dchange reserves us that longer delivery times can occur if the item is sold out.
Dchange reserves the right to charge the customer a fee of up to SEK 500 if the package cannot be disclosed on time due to incorrect information or if the customer does not respond when the freight company hears.
The customer is responsible for examining that the delivery contains all the packages specified on the packing slip and that the package is completely when it is delivered. Any errors should be noted on the driver’s delivery note.
Dchange reserves the right to invoice an additional charge in the event you wish to change the delivery address and the carrier will charge an additional fee to make this adjustment.
10. Warranty and Warranty
10.1 The right to guarantee covers goods that are defective under the applicable consumer protection legislation. Customer wishing to claim faults in ordered items should contact Dchange as soon as possible after the fault is detected via the contact details provided on the website. Complaints made within two months of the customer’s discovery of the defect are always considered to have been given at the right time. The customer has 2 years of warranty on goods purchased on the website.
10.2 Dchange stands for return shipping for approved claims.
10.3 When the claim has been returned and the claim has been approved, we will compensate the customer in accordance with applicable consumer protection legislation. We strive to make this happen within 30 days from the time that Dchange received the complaint, but it may take longer depending on the nature of the product. We reserve the right to refuse a claim if it proves that the goods are not defective under the applicable consumer protection legislation. In the case of complaints, Dchange follows guidelines from the National Board of complaints or similar boards in other European countries. For more information, see www.konsumentverket.se.
11.1 We may link to other websites that are outside the control of the Vis, and sites outside of Vis control may link to the site. While we try to ensure that Dchange only links to sites that share dchanges personal data and safety regulations, Dchange is not responsible for the protection or confidentiality of any information or personal data that The customer provides on other websites. The customer should exercise caution and read the personal data regulations of the website concerned.
12. Major Force
12.1 We are not responsible for delays caused by circumstances that Dchange has not been able to prevail over, such as General labor dispute, war, fire, lightning, terrorist attack, change of government rule, technical problems, failure of electricity/tele/ Data connections or other communications, as well as errors or delays in services from subcontractors because of the circumstance stated here. Those circumstances shall constitute a basis for exemption from damages and other penalties. In the case of any such situation, Dchange informs the customer both at the beginning and at the end of the time of the current situation. If the circumstance has lasted longer than two months, both the customer and Dchange have the right to cancel the purchase with immediate effect.
13. Changes to the terms
13.1 Dchange reserves the right to make changes to these terms and conditions at any time. Any changes to these terms and conditions will be posted on the website. Changes apply from the customer’s acceptance of the terms (in connection with a new purchase or visit to the website), or 30 days after Dchange has informed the customer of the changes. However, Dchange recommends that the customer keeps up to date on the website regularly to be aware of any changes to the terms.
14.1. If competent court, authority or arbitration tribunal would find that any provision of these terms is invalid or unenforceable, the provision in question and all other provisions shall be effective and enforceable to the extent that permitted by applicable law. The provisions which have been declared invalid or which cannot be enforced will be replaced by the relevant legal guidance and advice.
15. Applicable law and dispute
15.1 disputes must primarily be resolved by consensus after discussion with Vi’s customer service.
15.2 If a dispute cannot be resolved in agreement with our customer service, you, as a customer, can contact ARN (General Complaints Board) for more info on www.arn.se. You can also file a complaint directly online through the EUROPEAN Commission’s dispute settlement platform, which you will find via the following link http://ec.europa.eu/consumers/odr. If you submit a complaint via this platform, your case is automatically forwarded to the appropriate nationally responsible dispute resolution body. This dispute settlement body then takes contact with us and tries to resolve the dispute without interfering with the courts.
In case of dispute, we will follow decisions of ARN or the corresponding dispute resolution body.
15.3 Any dispute concerning the interpretation or application of these Terms and Conditions shall be construed in accordance with Swedish law and determined in accordance with paragraph 14.2 above or in the last place by the General Court.
The general terms and conditions (the “terms”) apply when the consumer (“You”) places an order through www.dchange.se or www.dchange.eu.com and sub-pages (the “site”). In connection with the order, you are included in the contract with the company, org: 559150-0847 (“Company”, “Dchange”,). The terms are applicable only to consumers who make orders via the site.
You must be at least 18 years old to make orders on the site. We accept under Swedish law, NOT credit purchases to persons under the age of 18. We reserve the right to refuse or make changes to your order (e.g. if you have provided inaccurate personal data and/or have a credit history).
We reserve the right for any image and typographical errors on the site. This includes errors in the product description or technical specification, incorrect prices, price adjustments or incorrect information regarding whether an item is in stock. We reserve the right to correct any such errors and to change or update the information at any time. If an incorrect price has been set for an order you have ordered, we will of course advise you to inform you of this and await your approval of the new price before proceeding with the order. All image information on the site shall be considered as illustrations only. These illustrations cannot be guaranteed to reproduce the number of goods you obtain or the exact appearance, features or origin of the product. We are not responsible for information on the site that comes from a third party.
The site and all its content, are owned by us. The information is protected by, among other things, intellectual property law and market law. This means that product names, images and graphics, design, layout and information about goods, services and other content may not be copied or used without the prior written consent of us.
These terms and conditions have been set by us on 2019-08-08.